Last updated: 11/4/2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This may include:
- Personal information (name, email, phone number)
 - Payment information (processed securely through our payment partners)
 - Travel preferences and booking history
 - Communication preferences
 
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your bookings
 - Send you booking confirmations and updates
 - Provide customer support
 - Improve our services and user experience
 - Send you promotional offers (with your consent)
 - Comply with legal obligations
 
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With bus operators to fulfill your bookings
 - With payment processors to process payments
 - With service providers who assist us in operating our website
 - When required by law or to protect our rights
 - With your explicit consent
 
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
 - Analyze website traffic and usage
 - Improve our services
 - Provide personalized content
 
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access your personal information
 - Correct inaccurate information
 - Delete your personal information
 - Object to processing of your information
 - Withdraw consent for marketing communications
 - Data portability
 
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: privacy@victoriatravels.com.ng
Phone: 07063167634, 09026314495, 09096101934
Address: Victoria Atorough Tyough Complex, Wurukum, Makurdi 970101, Benue
